Frequently
Asked Questions

Shipping Information

How often are orders shipped?

A: We work and ship everyday!

Monday thru Friday: Order by 4:00pm pst or 7:00pm pst to ensure your package is shipped the same day.

Saturday: Order by 2:00pm pst or 5:00pm pst to ensure your package is shipped the same day.

Sunday: All carriers are closed on Sundays. If you place an order on Sunday, we will prepare it to be shipped first thing on Monday morning.


Are packages shipped discreetly?

A: Yes.

The Banger Store provides discreet shipping to align with our privacy policy. We care deeply about your privacy. Each package will be shipped with "TBS Receiving Department" on the label in an unmarked package.


How long does it take to receive my package?

A:

Free shipping option: 2-5 business days.

First class shipping option: 2-5 business days.

Priority shipping option: 2-3 business days.*

We ship Monday through Saturday, view daily cut off times above.

*TBS Priority shipping policy: priority shipping can be subjected to delays, and take longer than 3 days. We will refund the shipping cost if your package takes longer than 3 business days to be delivered. Contact us if your package is experiencing delays, and we will contact USPS on your behalf.


What is the difference of priority shipping?

A:

Priority shipping typically has the same delivery speed as our regular first class package/free shipping options. Priority shipping would be beneficial in a scenario where there is a limited amount of space available. For example, if there is space for one more container of packages, a priority container would be shipped before a first class package. This doesn't happen often, so we do not suggest purchasing priority shipping unless it is near a holiday. If you'd like to ensure your package is delivered as quick as possible, priority shipping can be quicker in scenarios.

*TBS Priority shipping policy: priority shipping can be subjected to delays, and take longer than 3 days. We will refund the shipping cost if your package takes longer than 3 business days to be delivered. Contact us if your package is experiencing delays, and we will contact USPS on your behalf.


How do I track my package?

A:

Tracking details are sent to the email address or phone number that you used to place the order. If you cannot find the email, search for "Banger Store"

Can't find your tracking information? Contact us any time of the day, and we will check on your order for you. Call us at (800)-276-8105 and speak to the owner of The Banger Store. When you call our 800 number, you won't ever speak to a robot. You can also email support@thebangerstore.com and we will get back to you as soon as possible.


What is the blue raffle ticket in my order?

A: An entry to our monthly raffle giveaway.

The Banger Store raffle giveaway occurs each month, and is a way for us to give back to the people who support our business. Each order you place will include a blue raffle ticket, which are drawn monthly live on Instagram. You can win from 3 American made rigs, over 25 American made caps, pipes, and more, or a unique discount code!

Click here to learn more about our monthly giveaway, and to see past prizes!


Returns and exchanges Infromation

Are returns/exchanges accepted?

A: Yes.

To view our exchange policy,please click here.


I received the wrong product, what do I do?

A: Which situation applies to you?

 

Situation #1: The mistake was our fault - we sent the wrong item(s):

Outcome: we will send you the correct item(s) the moment we find out about the mistake which saves you time - rather than having to wait a few days for our returns department to receive and process the products you send back like most return policies, we will send you the correct item(s) with a return shipping label and package. You will not have to pay any costs, or even buy packaging/shipping supplies. Simply drop the return package off at the post office, or leave it in your mailbox!

 

Situation #1 turnaround time:

Resolved the Same Day: Once you contact us, we will ship the correct item(s) immediately without any delay. You will also receive a free return label and package with the correct items. You won't pay for anything.

_______

Situation #2: The mistake was your fault - you ordered the wrong size:

Outcome: We understand that ordering can be tricky sometimes. If you need a different size than the one that your order shows, we will ask you to ship the incorrect size back to our return address.

Once you do so, send us a photo of the tracking receipt via email or Instagram DMs. We will then ship out the correct size to you, and even offer free shipping cost to help make the situation not as expensive for you!

Situation #2 turnaround time:

Resolved within 1-day: Once you ship the incorrect size to us and provide us with tracking details, we will send the correct size within 1-business-day. If you want a quick turnaround time, send the banger back to us as soon as possible without any delays.


Do I have to pay for return shipping?

A: It depends.

We cover all shipping charges for any mistakes made by us. This means that if we send you a different product than your order shows, we will fix it immediately. Please contact us with any issues such as this.

If you'd like to exchange a product based on personal preference, then we will ask you to send the product back and you will pay the shipping fee. Thankfully, we will cover the shipping fee to send you the replacement. So you don't have to pay for shipping twice - just the package to be returned to us.

Again, mistakes made by our team will result with you paying nothing out of pocket - and we will include a bonus gift for a mistake. Contact us today with any questions.


Payment Information

Do you offer a payment plan?

A: Yes!

We work with Sezzle due to the high approval rate and because there is no credit check when you apply. The best part is that you only pay 25% down when you place the order, but your package will ship immediately. 25% of the total order amount is due every 2 weeks until the order is paid off. View more information about Sezzle below.


How does Sezzle payments work?

A:

Sezzle Payment Plan


Can I pay with Venmo or Cash app?

A: Yes!

Because these payment options are not naturally available through our bank, we need to process these orders manually. This is not a problem, just contact us directly and we will set you up!


What payment methods are available?

A: We offer discreet payment, and never store your payment information.

Apple Pay, Paypal, Discover, debit and credit cards such as American Express, Mastercards, or Visas. We can also accept Venmo and/or Cash app by special request.


Glass and Quartz Information

How can I be sure a cap will fit onto a particular banger?

A:

The standard bubble cap size will be labeled a "25mm cap" which means it will fit onto a 25mm (total width) quartz banger, but doesn't mean that caps will always 25mm wide. A cap labeled as a "25mm cap" is merely stating that will best work on a 25mm quartz banger.

We suggest to look for a 25mm* bubble cap and pair it with a 25mm* beveled edge quartz banger for the best combination.

*Some users may prefer to use a 30mm quartz banger, which will need a 30mm cap. Other users may prefer a 20mm quartz banger, which can use a 25mm cap or a 20mm cap. If you'd like a 20mm cap, look for a puffco peak cap or search "20mm cap" on our site.

 

Does a 30mm cap fit onto a 25mm banger?

Most 30mm caps will work perfectly fine on a 25mm banger but may not look proportional in size. Most artists that make a 30mm cap intend on it to be used universally. If the cap is too heavy, it can be top heavy on certain rigs.

Does a 25mm cap fit onto a 20mm banger?

Most 25mm caps will work perfectly fine on a 20mm banger but may not look proportional in size. If the cap is too heavy, it can be top heavy on certain rigs.


How do I find a cap that fits me best? 

A: Airflow is everything, assuming the seal of the cap is quality made. Having a good seal ensures there isn't any air entering the banger from the side of the caps. All of the caps on our site are guaranteed to have a great seal, but each cap is unique and the sizes of the holes on the caps will vary.

Do you have a cap that you already love? Pay attention to the sizes of the two holes on the cap. We make sure to take a photo of each hole on each cap we sell, to make it easy for you to compare the cap you already love. Don't have a cap to compare? Read below.

Restricted Airflow

Beneficial for those who:

  • Want longer heat retention*
  • Want milkier hits
  • Don't mind less air intake

 

*A restricted airflow allows less room temperature air to cool down the banger while you're smoking, but limits the amount of air your lungs receive.

Wide Airflow

Beneficial for those who:

  • Cough harshly while smoking
  • Use recyclers

 

*A wide airflow allows more room temperature air to cool down the banger while you're smoking, meaning less heat retention.


How can I be sure a cap will fit onto a particular banger?

A:

The standard bubble cap size will be labeled a "25mm cap" which means it will fit onto a 25mm (total width) quartz banger, but doesn't mean that caps will always 25mm wide. A cap labeled as a "25mm cap" is merely stating that will best work on a 25mm quartz banger.

We suggest to look for a 25mm* bubble cap and pair it with a 25mm* beveled edge quartz banger for the best combination.

*Some users may prefer to use a 30mm quartz banger, which will need a 30mm cap. Other users may prefer a 20mm quartz banger, which can use a 25mm cap or a 20mm cap. If you'd like a 20mm cap, look for a puffco peak cap or search "20mm cap" on our site.

 

Does a 30mm cap fit onto a 25mm banger?

Most 30mm caps will work perfectly fine on a 25mm banger but may not look proportional in size. Most artists that make a 30mm cap intend on it to be used universally. If the cap is too heavy, it can be top heavy on certain rigs.

Does a 25mm cap fit onto a 20mm banger?

Most 25mm caps will work perfectly fine on a 20mm banger but may not look proportional in size. If the cap is too heavy, it can be top heavy on certain rigs.


How do I find a cap that fits me best? 

A: Airflow is everything, assuming the seal of the cap is quality made. Having a good seal ensures there isn't any air entering the banger from the side of the caps. All of the caps on our site are guaranteed to have a great seal, but each cap is unique and the sizes of the holes on the caps will vary.

Do you have a cap that you already love? Pay attention to the sizes of the two holes on the cap. We make sure to take a photo of each hole on each cap we sell, to make it easy for you to compare the cap you already love. Don't have a cap to compare? Read below.

Restricted Airflow

Beneficial for those who:

  • Want longer heat retention*
  • Want milkier hits
  • Don't mind less air intake

 

*A restricted airflow allows less room temperature air to cool down the banger while you're smoking, but limits the amount of air your lungs receive.

Wide Airflow

Beneficial for those who:

  • Cough harshly while smoking
  • Use recyclers

 

*A wide airflow allows more room temperature air to cool down the banger while you're smoking, meaning less heat retention.


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