Shipping policy

SHIPPING POLICY
Processing Time
Product orders placed before 5:00 PM EST Monday through Friday will be shipped the same day. 
Product orders placed after 5:00 PM EST or on weekends will be shipped the next business day. 
Standard delivery is three to five business days. Delivery times may be affected by seasonal carrier 
volume.
Shipping Options
Product orders are shipped via UPS Sure Post, UPS Ground, UPS 2-Day Air, and USPS Priority Mail. 
UPS Sure Post - UPS will deliver the packages to the Postal Service for final delivery. In some in
stances, UPS will deliver the packages themselves, and the tracking information will reflect this. UPS 
cannot deliver to a PO Box. If your shipping address is a PO Box, USPS delivery must be selected as 
the delivery option.
Shipping Rates
The rates charged for the shipping of your order are based on the total weight of your product order. 
Before the final checkout page, you will be shown the cost of shipping and handling. Product orders 
over $25 will qualify for free standard shipping. UPS Next Day Air shipping is available for an 
additional charge. 
Shipping rates are subject to change based on current carrier rates and seasonal surcharges. Al
though we are not responsible for any increases, we make every effort to minimize the effects on 
our customers.
Order Tracking 
After the tracking number is provided by the carrier, the tracking number with a direct link will be 
updated in the “Orders” section of your i-office portal. 
Canceling an Order: shopify orders must be canceled no less than 24 hours before processing. Once an order is processed by our fulfillment center, we cannot stop, intercept, or otherwise redirect the package. Please 
see the Return Policy to return an order for a refund.
Temporarily Out of Stock
Temporarily Out of Stock items are noted on the Products page. If any component of your order is out of stock, we will make every effort to split the order and ship the available components. 
However, if the expected date for the items to return to stock is less than one week, the order may be slightly delayed until it can be shipped in its entirety. If the expected date of the items to return to stock is more than one week, you will receive an email notification.
UPDATED Aug 1, 2026