Frequently Asked Questions

A: We ship orders every other business day, Monday through Saturday.

Monday–Friday cutoff: 1:00 PM PST / 4:00 PM EST

Saturday cutoff: 11:00 AM PST / 2:00 PM EST

Orders placed before the daily cutoff on a shipping day will be processed that same day. Orders placed after the cutoff will ship on the next scheduled shipping day.

A: Yes. We ship discreetly using unmarked packaging and use “TBS Receiving Department” as the return label. Your privacy matters to us.

A: Most packages are delivered within 2–5 business days, depending on your location and selected shipping method. You will receive tracking information once your order ships.

A: Priority shipping can help avoid delays during high-volume periods (like holidays), as USPS gives it delivery preference. While it’s not always faster, it does improve delivery reliability when space is limited in carrier trucks.

A: Tracking is sent via email or text to the contact info used at checkout. If you don’t see it, search your inbox for “Banger Store.”

Still need help? Call or text us directly at (503)-482-9030 or email Zac@thebangerstore.com.

A: Each order includes a blue ticket as your entry into our Monthly Raffle Giveaway.

We give away rigs, caps, pipes, discount codes, and more — drawn live each month on Instagram.

A: Yes, we can ship internationally. However, international orders may take longer to arrive and are subject to delays outside of our control.

Any import duties, customs taxes, or additional fees are the customer's responsibility. We recommend checking your country’s import policies before ordering.

Please call us at (503)-482-9030 to get an accurate shipping quote and delivery expectations for your country.

A: Yes — but only if the order hasn’t already shipped. If you need to change your address, please contact us immediately at (503)-482-9030.

Once an order has been shipped, we’re unable to modify the destination address.

A: Yes — we accept exchanges. To view our full exchange policy, click here.

A: Our Premium Series bangers include a 10-Day Banger Replacement Guarantee. If your banger arrives broken, we will ship you a replacement at no cost — shipping is fully covered.

If the banger breaks after delivery due to accidental damage (like being dropped), we will still send you a replacement, but you will be responsible for a flat $5 shipping fee for orders shipped within the United States. Replacements being sent to international customers will be charged the cost of the cheapest option we have available.

Important: You must contact us within 10 days of receiving your order to qualify for the guarantee. Outside that window, replacements are no longer eligible.

If it was our mistake: We’ll ship out the correct item immediately. You’ll receive a prepaid return label and packaging for the incorrect item — no cost to you.

If you ordered the wrong size: You’ll need to send the item back to us. Once it’s on the way (just send us the tracking), we’ll ship the correct item and cover the cost of shipping it to you.

A: It depends on the reason for the return.

If the issue was our fault (wrong item, defect, etc.), we’ll cover all shipping costs — and you may even get a small gift for the inconvenience.

If the return is due to a personal preference (like wanting a different size or item), you’ll need to cover the return shipping, but we’ll ship your replacement to you for free.

A: Most exchange issues are resolved within 1 business day once we receive confirmation that the return is on the way.

We don’t delay or wait to process — if you reach out, we’ll act fast. Just call or text us at (503)-482-9030 or send a DM on Instagram.

A: Finding the right cap is all about airflow and seal. All caps we carry are designed with proper seals to avoid unwanted air leakage.

If you already own a cap you like, take note of the size and shape of its airflow holes. We photograph each cap’s holes so you can compare them when shopping.

If you’re starting fresh, feel free to message us for recommendations based on your banger size and rig style.

Restricted Airflow: Best for longer heat retention and thicker, milkier hits. It reduces the amount of cool air entering your banger, helping retain temp — but it also limits how much air reaches your lungs.

Wide Airflow: Best for recyclers or users who prefer more airflow and less coughing. This allows more room-temp air in, slightly cooling the banger faster, but making for a smoother inhale.

A: Most caps are listed by compatibility (e.g. “25mm cap” = fits a 25mm banger), though actual cap diameters may vary slightly due to shape.

If you're using a beveled edge quartz banger, a 25mm cap generally gives the best fit and performance. If you’re unsure, reach out and we’ll make sure you’re pairing the right combo.

A: Yes, most 30mm caps will still function on a 25mm banger. It may not be perfectly proportional, and some might feel top-heavy depending on your rig — but the airflow should still work great.

A: Yes, it’s common to use 25mm caps with 20mm bangers. While it may look oversized, many still create a solid seal and perform well. If aesthetics or balance are important, consider searching for a 20mm-specific cap (like a Puffco-sized cap).